Privacy Policy

Introduction

Konako is software that helps accommodation businesses manage reservations, guest information, and daily operations. This privacy policy explains how personal data is handled when you use the Konako website and application.

Information We Collect

Konako may process the following types of information:

• Account information (name, email address, and login credentials)
• Business information (property name, units, and operational settings)
• Reservation information (dates, prices, payments, and notes)
• Guest information (contact and identity details entered by businesses)
• Technical usage information (device, browser, and session logs)
• Cookie information (essential cookies and analytics cookies with your consent)

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Konako service
• Manage your account and verify your identity
• Enable reservation and operations management features
• Respond to support requests
• Maintain service security and prevent misuse
• Analyze website usage when you have given consent

Guest Data

Konako processes guest information entered by businesses to deliver the service. This data is used for reservation management, guest records, and operational workflows.

Businesses are responsible for the accuracy, timeliness, and lawful collection of personal data they enter into the system. Konako does not audit how businesses fulfill these obligations.

Cookies and Analytics

Konako uses essential cookies for the service to work. Google Analytics 4 is enabled only after you give explicit consent. If you decline analytics cookies, core site functionality continues to work.

For more detail, see our Cookie Policy.

Sharing of Information

Konako does not sell user data or share it with third parties for advertising purposes. Your data may be shared only to provide the service, comply with legal obligations, or with your explicit consent.

Retention

We retain personal data for as long as needed to provide the service and meet legal obligations. When you close your account, data that is not subject to legal retention requirements is deleted or anonymized within a reasonable period.

Your Rights

Depending on applicable law, you may have the right to:

To exercise these rights, contact us using the details below.

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to certain processing
• Withdraw consent (for analytics cookies)

Changes

We may update this privacy policy from time to time. When we make significant changes, we will try to notify you through the website or application. The current policy is always published on this page.

Contact

For questions about this privacy policy or your personal data, email us at [email protected].